Privacy Policy
Compeer Pty Ltd A.C.N 667 090 360 ABN 23 667 090 360 is committed to respecting the privacy of your personal information.
Privacy laws regulate, amongst other matters, the way organisations collect, use, disclose, keep secure, and give people access to their personal information. Compeer collects personal information from you in the application form and may collect additional personal information while managing your investment in the Compeer Lending Platform. If you do not provide the information requested in the application, we will not be able to process or accept your application.
Compeer Pty Ltd is committed to protecting the privacy of our users. This Privacy Policy outlines the types of personal information that we collect and how we use it.
Information Collection and Use
We may collect personal information such as names, email addresses, and other contact details when voluntarily provided by users. We use this information to communicate with users, provide services, and improve user experience.
We may also collect non-personal information such as browser type, IP address, and operating system for analytical and security purposes.
Information Sharing
We do not sell, trade, or rent personal information to third parties.
We may share personal information with trusted service providers who assist us in operating our website, conducting business, or servicing users, if those parties agree to keep the information confidential.
Data Security
We implement appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of personal information.
Cookies
Our website may use cookies to enhance user experience. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. However, this may affect some functionalities of the website.
Third-party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.
Changes of Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Users are encouraged to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, you may contact us by emailing us at [email protected] or calling us on 02 9128 6980.
Additionally, if you believe that in handling your personal information, we have breached the Australian Privacy Principles, Part IIIA of the Privacy Act or the Credit Reporting Privacy Code and you would like to make a complaint, you may use these same contact details noted above to lodge a complaint.
Once we receive your complaint, we will respond to you as soon as possible and will let you know if we need any further information from you. We will notify you of our decision within 30 days, however, if we are unable to do so, we will let you know the reason for the delay and the expected timeframe to resolve the complaint.
If you are not satisfied with our response to your complaint, or the way in which we have handled your complaint, you may contact the Australian Financial Complaints Authority, our external dispute resolution scheme, or the Office of the Australian Information Commissioner.
The contact details of these entities are as follows:
Australian Financial Complaints Authority
GPO Box 3 MELBOURNE VIC 3001
1800 931 678
Office of the Australian Information Commissioner
GPO Box 5218 SYDNEY NSW 2001
1300 363 992
Either of these entities may forward your complaint to another external dispute resolution body if they consider that the complaint would be better handled by that other body.
